Ofgem has written to energy supplier CEOs and Directors requesting them too halt forced installations of pre-payment meters. The key message is below and the full letter can be read here.
Further to our letter on Ofgem’s expectations regarding the treatment of domestic customers during pre-payment meter installations, as discussed during our conversation on 9 February 2023, you have agreed to our request to immediately halt forced installations and remote transfers to pre-payment meters until the end of March 2023. For the avoidance of doubt, this includes ceasing installation by warrant, ceasing the remote mode switch of smart meters to pre-payment without explicit agreement from the customer, and ceasing new applications to court for installation warrants – unless theft is suspected.
If you or anyone you know is still being forced to switch over to a pre-payment meter, please get in touch. We have a team of experienced energy advisers who are able to help.
