Volunteer
Click here to find out more about volunteering here at Citizens Advice 1066. We're currently looking for General Adviser volunteers.
Financial Wellbeing Adviser (Seaview Partnership)
Salary: £26,927 per annum (pro rata for part-time hours)
Hours: 30 to 37 hours per week
Contract: Permanent
Location: St Leonards-on-Sea and outreach venues
Closing: Friday 31st October, or earlier if suitable candidate is foundJoin Citizens Advice 1066 to help people build a more secure future
Citizens Advice 1066 is looking for a compassionate and motivated Financial Wellbeing Adviser to work in partnership with Seaview Project, supporting people who are experiencing homelessness, at risk of homelessness, or moving into settled accommodation.
This is an opportunity to join two well-established local organisations working together to help some of the most vulnerable people in our community. By providing practical advice, support and advocacy, you'll help clients improve their financial wellbeing, maximise their income, manage debt and develop the skills needed to maintain independent living.
About the role
Working closely with Seaview staff, housing providers and partner agencies, you'll deliver specialist financial inclusion support using a person-centred and trauma-informed approach. You'll build trusted relationships with clients facing a range of challenges, including homelessness, poor mental health, substance misuse, social exclusion and financial hardship
What you'll be doing
- Providing advice and casework on welfare benefits, debt, budgeting and financial capability.
- Supporting clients to maximise income through benefits, grants and other financial assistance.
- Helping people manage rent, household bills and debts to maintain stable housing.
- Carrying out holistic assessments and developing support plans.
- Working collaboratively with Seaview, housing providers and other local services.
- Advocating on behalf of clients and helping them access specialist support.
- Maintaining accurate records and contributing to high-quality service delivery.
We're looking for someone who:
- Has knowledge of welfare benefits, debt and financial inclusion.
- Has experience supporting vulnerable adults through advice, support or casework.
- Understands the challenges associated with homelessness, poverty and social exclusion.
- Can build trust and engage effectively with people who may be reluctant to access support.
- Has strong communication, organisational and advocacy skills.
- Is committed to delivering person-centred, non-judgemental support.
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
This role is subject to an Enhanced DBS check.
Please note that we do not accept CVs. Applications must be submitted using our application form.
Energy Adviser
Citizens Advice 1066 (CA1066) is recruiting a reliable Energy Adviser to provide essential support to local residents. This permanent role involves delivering energy advice across Hastings, Rother, and the surrounding areas, contributing to our charitable mission to relieve poverty and promote public health.
Is this the right fit for you?
- Do you have a bit of a "detective" mindset? Can you look past a high bill to find out what’s really going on in a client's life, from hidden leaks to missed benefits?
- Are you a "people person" who actually listens? You’ll be the calm voice on the phone when things get a little hectic.
- Do you want a job that actually matters? You’ll go home knowing you’ve made someone’s life a bit easier (and their home a bit warmer).
The primary function of this role is to provide practical energy advice to local people through both home visits and telephone consultations. The ideal candidate will be organised, focused, and dedicated to client welfare.
Key Responsibilities:
- Conduct home visits to assess the client's living situation and property condition. Provide personalised energy advice and, where appropriate, install small energy efficiency measures.
- Use data gathered on energy consumption, temperature, and humidity to deliver highly personalised energy advice to clients.
- Manage a consistent volume of telephone enquiries, providing clear and practical information with patience and accuracy.
- Explore the wider context of a client's circumstances to identify underlying needs, helping individuals navigate personal barriers or any stigma they may feel about seeking support.
- Prioritise client welfare, including appropriate signposting and making referrals to other support services when required.
- Maintain accurate and professional case records for all engaged clients.
- Please note: A full driver's licence and access to a vehicle are essential for this role.
How we support you:
We know that to take care of our community, we need to take care of our team. We don’t expect you to be an expert on day one—we’re here to help you get there.
- Professional Qualification: We will put you through the Level 3 NEA (National Energy Action) training. This is a recognised qualification that will give you the technical knowledge to give advice fluently and truly understand the complex issues our clients face.
- Structured Supervision: You’ll have regular, one-to-one supervision sessions. It’s a safe space to discuss your caseload, troubleshoot tricky "detective" findings, and ensure you feel supported in your role.
- A Collaborative Team: You’ll work closely with our Project Manager and Advice Supervisors, who are always on hand to share their expertise.
- A Realistic Path: Your salary reflects your growth; as you complete your training and build your confidence, your pay will rise to the top of the band (£29,647.30).
Position Details
Role
Energy Adviser
Salary
£28,059.05 - £29,647.30 (pro-rata if part-time). Salary increases to the top band after successful completion of training.
Hours
30 to 37 hours per week. This is a Permanent contract. Flexible working hours are available, subject to discussion.
Location
Based at the CA1066 office in St Leonards-on-Sea when not conducting visits or outreach. Flexible home-working is possible after training is completed.
Reports to
Project Manager
Closing Date
13th November
Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment.
Application Process
To apply for this position please download the Job Pack and application form.
Please email the completed application form to recruitment@citizensadvice1066.co.uk.
Please note all sections of the application form must be completed. We do not accept CVs as part of our recruitment process.
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
For any queries, please email recruitment@citizensadvice1066.co.uk.
Payment Officer
Salary: £26,471 per annum
Hours: 37 hours per week (part-time considered)
Contract: Permanent
Location: St Leonards-on-Sea and Bexhill Offices
Closing: Friday 16th October, or earlier if suitable candidate is foundHelp deliver vital support to people facing financial hardship
Citizens Advice 1066 is looking for a Payment Officer to join our Crisis Payments Service, helping ensure emergency financial support reaches local residents quickly, accurately and securely.
This is an excellent opportunity for someone with administration, finance or payments experience who enjoys working with detail, maintaining accurate records and contributing to a service that makes a real difference in the community.
What you'll be doing
- Processing approved crisis payment awards
- Maintaining accurate payment records and audit trails
- Supporting financial reconciliation activities
- Monitoring payment transactions and resolving discrepancies
- Following financial controls and fraud prevention procedures
- Producing payment and performance reports
- Working closely with colleagues to support efficient service delivery
We're looking for someone who:
- Has experience in administration, finance, payments or accounts support
- Has strong numerical and IT skills, including Excel
- Can work accurately and meet deadlines
- Has excellent attention to detail
- Can handle confidential information appropriately
- Enjoys working as part of a team
- Is committed to delivering high-quality customer service
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
At Citizens Advice 1066, you'll be part of a team helping ensure public funds are used responsibly while supporting people through difficult times.
Please note: We do not accept CVs. Applications must be submitted using our application form.
Administrative Assistant (Specialist)
Salary: £24,874.13 per annum (full-time)
Hours: 37 hours per week (part-time/flexible hours considered)
Contract: Permanent
Location: St Leonards-on-Sea and Bexhill Offices
Closing: Friday 16th October, or earlier if suitable candidate is foundHelp us make a difference in our community
Citizens Advice 1066 is looking for an organised and friendly Administrative Assistant to support the smooth running of our services across East Sussex.
As one of the first points of contact for our clients, you'll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.
What you'll be doing
- Managing telephone, email and online enquiries
- Welcoming clients and visitors
- Supporting appointment and referral administration
- Maintaining accurate records and databases
- Assisting with reporting and monitoring information
- Providing administrative support across a range of services
We're looking for someone who:
- Has strong administration or customer service experience
- Is highly organised and accurate
- Has excellent communication skills
- Is confident using Microsoft 365
- Works well as part of a team
- Understands the importance of confidentiality
What we offer
- 31 days annual leave including bank holidays (rising with service)
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.
Please note: We do not accept CVs. Applications must be submitted using our application form.
Advice Service Supervisor
Salary: £31,764.96 per annum (full-time, pro-rata for part-time)
Location: Working across our St Leonards and Bexhill offices
Hours: Permanent, full-time 37 hours per week (part-time hours will also be considered)
Closing date: 13th November, or earlier if suitable candidate is foundAre you great at supporting people, helping them build confidence, and bringing out the best in a team? We’re looking for an Advice Service Supervisor to support our paid staff and volunteers as we deliver vital, high-quality advice across our local community.
About Citizens Advice 1066
We’re an independent local charity supporting people across Hastings, Bexhill, and Rother. We offer free, confidential, and impartial advice to help people find a way forward, whatever problems they’re facing.
About the Role
As Advice Service Supervisor, you’ll work closely with our Operations Manager to guide, coach, and support our team of volunteer and paid advisers. You’ll help maintain a supportive environment where advisers feel confident to learn and grow, ensuring our clients always receive an excellent standard of service.
Key responsibilities include:
- Supporting our team: Providing day-to-day guidance, encouragement, and constructive feedback to advisers.
- Supervising service delivery: Helping allocate work, managing session workloads, and offering support with complex or challenging client situations.
- Quality assurance: Reviewing case records to ensure accuracy, compliance, and high standards across all channels.
- Service development: Sharing best practices, supporting inductions, and helping create an inclusive, collaborative culture.
Who We’re Looking For
You do not need previous Citizens Advice supervisory experience to apply. Great supervisors come from all kinds of backgrounds. If you have experience coaching, mentoring, training, or supporting people—whether through paid work, volunteering, community groups, housing, health, or customer service—we’d love to hear from you. Full technical training and support will be provided.
Essential skills and experience:
- Experience in supporting, coaching, mentoring, or coordinating others.
- Great communication skills and a supportive, constructive approach to giving feedback.
- Strong organizational skills with the ability to manage priorities calmly under pressure.
- A clear commitment to equality, diversity, confidentiality, and the values of Citizens Advice.
What We Offer
- Generous leave: 31 days paid holiday (including statutory bank holidays) for 37 hours per week, rising to 32 days after 3 years and 33 days after 4 years (pro-rata for part-time).
- Flexible working support: A Time Off In Lieu (TOIL) system.
- Pension: 3% employer contribution pension scheme.
- Wellbeing support: 24/7 confidential mental health and wellbeing support service.
- Growth: Dedicated support for your personal and professional development.
How to Apply
- Download the application pack: Visit our website at Citizens Advice 1066 to download the application form.
- Submit your form: Complete the application form in full and email it to recruitment@citizensadvice1066.co.uk.
- Please note: We use a competency-based selection process and do not accept CVs.
Financial Wellbeing Adviser
Salary: £26,927 per annum (pro rata for part-time hours)
Hours: 30 to 37 hours per week
Contract: Permanent
Location: St Leonards-on-Sea and outreach venues
Closing: Friday 31st October, or earlier if suitable candidate is foundEmpower people to improve their financial wellbeing
Citizens Advice 1066 is looking for a Financial Wellbeing Adviser to support local people with money management, energy advice and digital inclusion skills. This is a rewarding role where you'll help individuals build confidence, reduce financial hardship and develop long-term financial resilience.
You'll work with people from a variety of backgrounds, delivering practical advice and guidance that helps them make informed financial decisions and access the support available to them.
What you'll be doing
- Delivering financial capability advice and support
- Helping clients improve money management and budgeting skills
- Providing energy advice and support to tackle fuel poverty
- Supporting digital inclusion and helping people access online services
- Building relationships with community partners
- Maintaining accurate records and monitoring information
- Promoting financial resilience and wellbeing across local communities
We're looking for someone who:
- Has experience delivering financial, energy or consumer advice
- Understands the challenges faced by people experiencing financial hardship
- Has strong communication and engagement skills
- Is confident using IT systems and digital tools
- Can work independently and manage their workload effectively
- Enjoys helping people develop new skills and confidence
- Shares our commitment to inclusion and community support
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
If you're passionate about helping people improve their financial wellbeing and want to work for an organisation that changes lives every day, we'd love to hear from you.
Please note: We do not accept CVs. Applications must be submitted using our application form.
Assessment Officer
Salary: £26,471 per annum
Hours: 37 hours per week (part-time considered)
Contract: Permanent
Location: St Leonards-on-Sea and Bexhill Offices
Closing: Friday 16th October, or earlier if suitable candidate is foundMake a real difference to local people facing financial hardship
Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.
This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.
What you'll be doing
- Assessing applications against eligibility criteria
- Conducting client assessment interviews
- Making award recommendations
- Identifying safeguarding concerns and escalating where required
- Maintaining accurate records and case information
- Signposting and referring clients to additional support services
- Working closely with local partners and stakeholders
We're looking for someone who:
- Has experience in assessment, casework, customer support or interviewing
- Can make balanced and evidence-based decisions
- Has excellent communication and interpersonal skills
- Understands safeguarding and confidentiality
- Is organised and able to manage competing priorities
- Enjoys helping people through challenging situations
Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.
What we offer
- 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
Please note: We do not accept CVs. Applications must be submitted using our application form.
Administrative Assistant
Salary: £24,874.13 per annum (pro rata for part-time hours)
Hours: 37 hours per week (part-time hours may be considered)
Contract: Permanent
Location: St Leonards-on-Sea and Bexhill Offices
Closing: Friday 16th October, or earlier if suitable candidate is foundSupport vital services that help people overcome challenges and improve their lives
Citizens Advice 1066 is looking for an organised, friendly and proactive Administrative Assistant to support the delivery of our advice services across Hastings, Rother and East Sussex. As one of the first points of contact for clients, visitors and partner organisations, you'll play a vital role in helping people access the support they need.
This is an exciting opportunity to join a busy and growing charity where your administration skills will directly contribute to improving lives in our local community.
About the role
You'll provide essential administrative support across a range of services, helping to ensure the smooth running of our offices, advice channels and client processes. From managing records and referrals to supporting meetings and welcoming visitors, no two days are likely to be the same.
What you'll be doing
- Welcoming clients and visitors and supporting reception services.
- Responding to enquiries by telephone, email, web forms and other communication channels.
- Processing referrals and supporting clients through their journey with our services.
- Maintaining accurate records and databases.
- Producing reports and helping manage service information.
- Providing administrative support to managers and advice teams.
- Supporting meetings, events, procurement and office administration.
We're looking for someone who:
- Has significant administration experience.
- Has excellent organisational skills and attention to detail.
- Is confident using Microsoft 365, including Word, Excel, Teams and SharePoint.
- Understands the importance of GDPR, confidentiality and data protection.
- Has strong communication and customer service skills.
- Works well as part of a diverse team.
- Can work accurately under pressure and manage competing priorities.
What we offer
- 31 days annual leave including bank holidays (rising with service)
- Employer pension contribution
- Employee wellbeing support
- TOIL scheme
- Training and development opportunities
- A supportive and inclusive workplace
We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.
Please note: We do not accept CVs. Applications must be submitted using our application form.
